Your personal private medical insurance provider

Terms of business

Health & Protection Solutions Limited trading as SecureHealth is a specialist intermediary and is owned by the AXA UK group of insurance businesses. We act on behalf of the customer and are authorised and regulated by the Financial Conduct Authority (FCA).

The FCA is the independent watchdog that regulates financial services in the UK.

Health & Protection Solutions Limited trading as SecureHealth permitted business is advising you on your insurance needs; arranging your insurance cover with insurers and providing administrative support for any ongoing changes you have to make.

You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Our FCA Register number is 308189.

Our consultants are Appointed Representatives of Health & Protection Solutions Limited trading as SecureHealth.

We will advise and make recommendations for you after we have assessed your needs for various types of insurance. We offer products from a number of firms we have selected as offering value for money and good service. For new Individual Private Medical Insurance policies we deal exclusively with policies underwritten by AXA PPP healthcare. For Corporate Private Medical Insurance policies we deal with firms from a selected list of insurers. For other types of product we may deal exclusively with a single firm. (A list of our selected insurers is available on request).

Health & Protection Solutions Limited trading as SecureHealth does not charge you for its services.

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, claims forms and other documents are complete and accurate. Please note that if you fail to disclose any material information to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid.

All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance and will not disclose any information to any other parties without your consent or unless we are required to by law or by the FCA. We may use information we hold about you to provide information to you about other products and services that we offer.

Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries, please write to us at our address detailed below.

A copy of our full complaints procedure is available on request. In the event of you wishing to make a complaint about the company or any representative of the company, in the first instance, you should contact:

(in writing)
The Compliance Manager
Health & Protection Solutions Limited trading as SecureHealth,
West Park House,
23 Cumberland Place,
Southampton SO15 2BB

(by phone)
08450 60 80 60

If you cannot resolve your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Health & Protection Solutions Limited trading as SecureHealth is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS.