Your personal information
SecureHealth is a trading style of Health-on-Line Company (UK)
Limited who is part of the AXA UK Group.
Please make sure that everyone covered by our policies under
the AXA (UK) website http://www.axa.co.uk/privacy-policy.
We want to reassure you we never sell personal information to
third parties. We will only use your information in ways we are
allowed to by law, which includes only collecting as much
information as we need. We will request your consent to process
information, such as your medical information, when it's necessary
to do so.
We collect information from you about you and the family members
(who are covered by your policy), your healthcare providers, your
employer (if you are on a company scheme), your insurance broker if
you have one and third party suppliers of information, such as
credit reference agencies.
We process your information mainly for managing your membership
and claims, including investigating fraud. We also have a legal
obligation to report suspected crime to law enforcement agencies.
We also do some processing because it helps us run our business,
such as research, finding out more about you, statistical analysis
for example to help us decide on premiums and marketing.
We may disclose your information to other people or
organisations. For example we'll do this to:
- manage your claims, e.g. to deal with your doctors;
- manage your policy with your insurance provider;
- help us prevent and detect crime and medical malpractice by
talking to other Insurers and relevant agencies; or
- allow other AXA companies in the UK to contact you if you have
When using your information, we may rely on your consent which
you can withdraw it at any time, but if you do, we may not be able
to process your claims or manage your policy properly.
In some cases you have the right to ask us to stop processing
your information or tell us that you don't want to receive certain
information or communications from us. You can also ask us for a
copy of information we hold about you and ask us to correct
information that is wrong.
If you want to ask to exercise any of your rights just call us
on 01202 544 444 or write to us at:
80 Holdenhurst Road