Privacy & Legal Information

Your personal information

SecureHealth is a trading style of Health-on-Line Company UK Limited (company number 03655704) and is part of the AXA UK Group.

Please make sure that everyone covered by one of the policies we offer reads this summary and the full data privacy policy on the AXA (UK) website.

If we offer you a policy with any one or more of the following brands; Canada Life, BHSF, AIG Life, Medex, HealthShield please also read their respective privacy policies so you and everyone covered by one of their policies knows how they will use your and their personal data.

We want to reassure you we never sell personal information to third parties. We will only use your information in ways we are allowed to by law, which includes only collecting as much information as we need. We will request your consent to process information, such as your medical information, when it's necessary to do so.

We collect information from you about you and the family members (who are covered by your policy), your healthcare providers, your employer (if you are on a company scheme), your insurance broker if you have one and third-party suppliers of information, such as credit reference agencies.

We process your information mainly for advising you on your health and protection needs, arranging your insurance cover, and providing administrative support and, when we are acting under the Health-on-Line brand, for managing your membership and claims, including investigating fraud. We also have a legal obligation to report suspected crime to law enforcement agencies. We also do some processing because it helps us run our business, such as research, finding out more about you, statistical analysis for example to help us decide on premiums and marketing.

We may disclose your information to other people or organisations. For example:

  • Our appointed representatives so that they can offer you face to face advice;
  • When we are acting under the Health-on-Line brand, to manage your claims, e.g. to deal with your doctors;
  • Set up and manage your policy with your insurance provider;
  • Help us prevent and detect crime and medical malpractice by talking to insurers and relevant agencies; or
  • Allow other AXA companies in the UK to contact you if you have agreed to this.

When using your information for direct marketing, we may rely on legitimate interest or your consent (which you can withdraw it at any time).

We may process your medical information to provide your service, for example dealing with a claim or complaint and will do so under the insurance purposes ground.

We may also process your information for other regulatory reasons, for example fraud prevention.

You may have the right to object to some of the processing, but if you do, we may not be able to advise you on your health and protection needs, set up your policy with the insurer and, when acting under the Health-on-Line brand, process your claims or manage your policy properly.

In some cases, you have the right to ask us to stop processing your information or tell us that you don't want to receive certain information or communications from us. You can also ask us for a copy of information we hold about you and ask us to correct information that is wrong.

If you want to ask to exercise any of your rights just call us on 01202 544 444 or write to us at:

80 Holdenhurst Road

Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

Cookie Policy

SecureHealth cookie policy

Our cookie policy

Here is our cookie policy for this site and the types of cookies we use on it.

What are cookies?

Cookies are small files that websites place on the device you're using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you've made or preferences you've set during your visit.

How and why we use cookies

Keeping your personal information safe

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.

Our cookies do not store personal information such as your name, address, or phone number in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only SecureHealth can read this information.

The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites.

You can find out more about managing and switching off cookies at the independent website:

The types of cookies we use on this site:

Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Common uses for this type of cookie include:

  • Storing information so that shopping baskets can be provided
  • Storing information for e-billing
  • Allowing users to log in or access private areas of a site.

These cookies only last for a single browsing session - when you leave our site, they are removed.

Performance cookies

These cookies help us to monitor and improve how our website works.

Common uses for this type of cookie include:

  • Collecting information about which pages visitors go to most often
  • Noting if visitors get any error messages from web pages
  • Understanding which links visitors like to follow (including adverts) and which they choose not to.

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

Common uses for this type of cookie include:

  • Providing you with local information, such as health providers in your area
  • Remembering how you like to use our site, such as what text size you like or what media software you use
  • Remembering what topics you're interested in so we can provide you with related products, services and information.

The information we store in these cookies is encrypted so that only we can read it.

Targeting and advertising cookies

These cookies are used so that adverts and website content provided to you are more relevant to you and to limit the number of times you see an advert. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

These cookies work by remembering the sorts of topics you've looked at and using this to provide our own advertisements or to share the information with other advertisers.