SecureHealth has made a decision to stop providing advice to customers and has closed its network of advisers. As a result, the consultant who advised you when you took out your insurance no longer represents SecureHealth and cannot provide any services in relation to your plan.
If you had a private medical insurance policy through us, at your next renewal AXA Health will service this plan directly by assigning you an account manager who will offer to review your demands and needs to make sure the cover you have still meets your needs. This doesn’t affect your personal or employee healthcare insurance plan and AXA Health will continue to cover you or your employees as they did before.
If you have another product, a health cash plan, personal or business protection, group risk or excess and shortfall protection plan, then we are writing to you separately to confirm how your plan will now be supported and what you need to do if you need to make a claim.
If you wish to make a claim on any of the products listed above, please contact the insurer directly.
If you need to make a claim on your private medical insurance policy with AXA or Health-on-Line please contact AXA Health on 0800 454 080 or Health-on-Line on 0345 600 7696 or go to axahealth.co.uk/members/how-to-make-a-claim/
SecureHealth is a trading name of Health-on-Line Company UK Limited. Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Registered in England and Wales No. 3655704. Underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.
Both companies are registered at 5 Old Broad Street, London EC2N 1AD until 31 March 2021, and thereafter 20 Gracechurch Street, London EC3V 0BG. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aspects of policy and claims administration may be undertaken on behalf of AXA PPP healthcare Limited by Health-on-Line Company UK Limited. Write to us at: SecureHealth, 80 Holdenhurst Road, Bournemouth, Dorset, BH8 8AQ. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.